Account and Data Deletion

This page provides official instructions for users of the Storiks language learning website (https://storiks.com) and the Storiks Android Mobile Application who wish to delete their account and associated personal data.

How to Request Account & Data Deletion

You can request account and data deletion through either of the following two options:

Option 1: Direct In-App or Web Profile Deletion Fastest

If you are able to log in to your Storiks account on the web or in the mobile app:

Log in to your account at https://storiks.com/profile or in the Storiks mobile app.
Go to your Profile / Account Settings.
Click the "Delete Account" button.
Confirm your request. Your profile, learning history, and personal data will be completely and automatically deleted from our servers within 10 to 20 minutes.

Go to Storiks Profile Settings

Option 2: Email Request (No Login Required)

If you do not have access to your account, have uninstalled the application, or prefer to request deletion via email:

Send an email to a@storiks.com.
Use the subject line: "Account Deletion Request".
Include the email address associated with your Storiks account in the body of the message.

Upon receiving your request, our support team will verify ownership and permanently delete your account and data within 24 hours. You will receive a confirmation email once deletion is complete.

Data Types Deleted vs. Retained

Types of Data Permanently Deleted

When your Storiks account is deleted, the following data is permanently purged from our primary database:

Account Profile: Your name, email address, password hash, and profile preferences.
Learning Data & Progress: Story completion status, vocabulary lists, study streaks, and exercise answers.
Audio Recordings & Speech Data: All audio samples submitted during speech practice exercises.
In-App Rewards: Collectible cards, badges, and earned points.
Device Tokens & Preferences: Push notification device tokens and system logs tied to your user ID.

Types of Data Retained

We do not retain personal usage data after deletion. However, minimum financial transaction records (such as order IDs or payment receipts processed via Google Play Billing or PayPal) may be retained securely for statutory periods solely to comply with applicable tax, accounting, and legal reporting obligations.

Data Privacy & Support Contact

If you have any questions or require assistance regarding account deletion, please contact us: